NUFCU Coronavirus (COVID-19) Updates

Neighbors helping Neighbors

The credit union staff lives, works and plays in your community so we’re aware of the ongoing concerns about COVID-19 (coronavirus). We care about your well-being and want to reassure you we are available to assist you. We are closely monitoring the spread of COVID-19 and taking the necessary steps to help protect the safety and well-being of our members and our employees. For this reason our lobbies are closed to the public until further notice. Our drive thus will remain open Monday - Friday with expanded services. We don't have a date set when we will reopen our lobbies or return to Saturday hours. We will communicate any changes as we make those decisions.

Our call center is available to help, but we also have additional convenient services

You can complete many of your banking needs from home or by phone. Alternative banking methods include:

  • NUFCU mobile banking – if you don’t already have access on your phone please visit our website at www.nufcu.org/digitalbanking for easy download instructions.
  • E-teller – our online banking is available 24/7, please contact us if you need to add access to this product.
  • Branch drive thrus - expanded services - deposits, withdrawals, money orders, corporate checks, cashier checks, Visa gift cards, instant issue plastics, transfers, advances on HELOCS, loan payments, account history copies, and notary services. Note: NO COIN COUNTING SERVICE AVAILABLE IN DRIVE THRU.
  • ATMs – we have 45 free ATMs in Lincoln including at both our branches and at the Campus Recreation building. There are 5 free ATMs in Kearney including our branch.
  • Call our Call Center at 402.472.2087 or at 800.875.5933 Monday - Friday 8:30 a.m. - 5:30 p.m.
  • E-mail us at: info@nufcu.org
  • You can chat with us during regular business hours by clicking on the CHAT button on our website

Filing for Unemployment Insurance

If you are filing for Unemployment Insurance, the following information will be needed on your application if you plan to have the funds deposited directly to your NUFCU account:
NUFCU
1720 P Street
Lincoln, NE 68508
Member #: XXXXXXXX
Indicate if you would like to deposit to Checking or Savings

If you do not know what your member number is, or would like to confirm, please call us at 402.472.2087 in Lincoln or 308.708.2777 in Kearney.

CARES Economic Relief Payment

From the Government Website
As you may have heard, the United States 116th Congress approved, and President Trump signed into law, the CARES Act. This law includes a provision for eligible taxpayers who filed a tax return for either 2019 or 2018. They could receive a payment of up to $1,200 for individuals or $2,400 for married couples. Parents also receive $500 for each qualifying child.

How You'll Receive the Payment
If you qualify and filed a 2019 or 2018 tax return, your payment will be deposited directly into the same credit union or banking account used for tax filing purposes. If you have not yet filed your 2019 tax return, the account used for your 2018 tax filing will be used. Note that payments are being distributed by the IRS in waves, so if someone you know has received theirs but you haven't yet, it is not a cause for concern.

If you have received a paper check for your tax refund or you sent a paper check when making your tax payments in the past, the IRS opened a site on April 15 to allow you to change to electronic payments/refunds. This site will also help you find out how you have your IRS refunds and payments set up. The site is https://www.irs.gov/coronavirus/get-my-payment. Please be very careful when entering banking information on a website. Do not click on a link received in an email. The IRS will not be sending out emails to ask you to change your payment or refund preferences.

Updated information from the IRS:
Any payment being sent to a closed account is required by regulation to be returned. NUFCU will do its best to get the funds to member accounts, but we cannot make any promises due to regulations. Please understand we will have to wait for further guidance from the IRS to see how members can obtain their payment if it was returned. We recommend watching this IRS site for further guidance https://www.irs.gov/coronavirus-tax-relief-and-economic-impact-payments.

Full payments to joint owners but one is deceased, or open accounts with a deceased member after 12/31/19, the payments are to be posted. There will be no reclamation from the IRS to return the funds and there has been no further guidance from the IRS. However tax attorneys are indicating that these payments may be part of the 2020 tax return. Please consult with your tax advisor.

EIP Card
Stimulus money is coming in the form of a prepaid debit card. The EIP Card is sponsored by the Treasury Department's Bureau of the Fiscal Service as part of the US Debit Card Program. There are specific rule governing how to use this debit card. Please click here to reach the government's website on the subject. NUFCU can help if you use the card through our ATM or as a cash advance, but not that there are withdrawal limits set by the credit union and the EIP card has fees.

New loans, credit cards and deposit accounts are still available

Our member service officers are still working from their offices and can assist you with new account needs via the phone and using our online resources. For more information about applying for a loan, visit www.nufcu.org/loans. New members can open savings and checking accounts online by clicking here. Existing members can open a checking or money market account using the link within e-Teller.

During the pandemic we are offering on NEW OR REFINANCED CAR LOANS - no payments for 90 days. Learn more.

Caring for members

As a member-owned cooperative, we are committed to help members with financial stress. If you have been financially impacted by the COVID-19 pandemic, we may be able to help. We are continuing to access assistance options, and will post updates to this page as we are able. If you are concerned about your ability to make payments to loans, please contact us at 402.472.2087 or at 800.875.5933 and ask to speak to a loan officer. We are prepared to review possible relief options. The credit union has a a debt counseling service available through GreenPath.

Beginning March 25 the credit union is waiving our $1.50 fee for out-of-network ATM transactions until further notice. We hope this will help expand the options members have to get cash.

Effective Friday, April 3 the credit union will be waiving the $10.00 fee for online payments made from another bank. We hope this will help members that need to use alternative payment source pay their loan payments easier and with less hassle.

Good News: Temporary Changes to Savings Account Withdraw Limits. The Federal Reserve announced that they are waiving their limit of six convenience withdrawals per month from a savings accounts. The University of Nebraska Federal Credit Union is happy to see this suspension from the Federal Reserve. Members can now take advantage of this change to their share account and money market account.

Test Nebraska

The Governor has asked all Nebraskans to complete a five-minute assessment. This will help our state officials figure out where in the state testing needs to occur, and what your risk level is. Please fill out the test at www.testnebraska.com. #TestNebraskaChallenge

Potential Scams

Also, be aware that scammers often follow the news headlines. Please be aware of potential scams related to COVID-19 and never give your debit/credit card numbers, personal information or online banking credentials over the phone or internet. Learn more at https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines

New information is coming out daily, so we will continue to monitor the CDC guidelines and include additional measures to support our employees and our members. Please continue to check our website for update information.

Thank you for your membership.