NUFCU Coronavirus (COVID-19) Updates

Neighbors helping Neighbors

The credit union staff lives, works and plays in your community so we’re aware of the ongoing concerns about COVID-19 (coronavirus). We care about your well-being and want to reassure you we are available to assist you. We continue to monitor guidance regarding the spread of COVID-19 and take the necessary steps to help protect the safety and well being of our members and our employees. For this reason, our Lincoln branch lobbies are closed to the public until further notice. Our drive-thus will remain open Monday - Friday with expanded services. Saturday drive-thru hours are available at our Lincoln East location from 9:00 a.m. - 12:00 noon. Our call center hours are Monday - Friday, 8:30 a.m. - 5:30 p.m. and 9:00 a.m. - 12:00 noon on Saturday. Our Kearney branch lobby is now open.

Our call center is available to help, but we also have additional convenient services

You can complete many of your banking needs from home or by phone. Alternative banking methods include:

  • NUFCU mobile banking – if you don’t already have access on your phone please visit our website at www.nufcu.org/digitalbanking for easy download instructions.
  • E-teller – our online banking is available 24/7, please contact us if you need to add access to this product.
  • Branch drive-thrus - expanded services - deposits, withdrawals, money orders, corporate checks, cashier checks, Visa gift cards, instant issue plastics, transfers, advances on HELOCS, loan payments, account history copies, and notary services. Note: NO COIN COUNTING SERVICE AVAILABLE IN DRIVE THRU.
  • ATMs – we have 45 free ATMs in Lincoln including at both our branches and at the Campus Recreation building. There are 5 free ATMs in Kearney including our branch.
  • Call our Call Center at 402.472.2087 or at 800.875.5933 Monday - Friday 8:30 a.m. - 5:30 p.m. and Saturday 9:00 a.m. - 12:00 noon.
  • E-mail us at: info@nufcu.org
  • You can chat with us during regular business hours by clicking on the CHAT button on our website

CARES Economic Relief Second Payment

News Releases from the Government Website

To read the complete release,  go to https://www.irs.gov/newsroom/economic-impact-payments-on-their-way-visit-irsgov-instead-of-calling

IR-2021-01, January 4, 2021

WASHINGTON — The Internal Revenue Service today urged people to visit IRS.gov for the most current information on the second round of Economic Impact Payments rather than calling the agency or their financial institutions or tax software providers. IRS phone assistors do not have additional information beyond what’s available on IRS.gov.

The IRS and the Treasury Department began issuing a second round of Economic Impact Payments, often referred to as stimulus payments, last week. 

The direct deposit payments may take several days to post to individual accounts. Some Americans may have seen the direct deposit payments as pending or as provisional payments in their accounts before the scheduled payment date of January 4, 2021, which is the official date funds are available.

Paper checks also began going out and will continue to be sent through January. Some people will be mailed debit cards in January, and the IRS urges people to carefully check their mail. Mailed payments will require more processing and mailing time. Those who reside abroad will have longer wait times for checks as disruptions to air travel and mail delivery in some countries will slow delivery.

The IRS emphasizes that there is no action required by eligible individuals to receive this second payment. The payments are automatic, and people should not contact their financial institutions or the IRS with payment timing questions.

To read the complete release, go to https://www.irs.gov/newsroom/economic-impact-payments-on-their-way-visit-irsgov-instead-of-calling

IR-2020-280, December 29, 2020

WASHINGTON – Today, the Internal Revenue Service and the Treasury Department will begin delivering a second round of Economic Impact Payments as part of the Coronavirus Response and Relief Supplemental Appropriations Act of 2021 to millions of Americans who received the first round of payments earlier this year.

The initial direct deposit payments may begin arriving as early as tonight for some and will continue into next week. Paper checks will begin to be mailed tomorrow, Wednesday, December 30.

The IRS emphasizes that there is no action required by eligible individuals to receive this second payment. Some Americans may see the direct deposit payments as pending or as provisional payments in their accounts before the official payment date of January 4, 2021. The IRS reminds taxpayers that the payments are automatic, and they should not contact their financial institutions or the IRS with payment timing questions.

As with the first round of payments under the CARES Act, most recipients will receive these payments by direct deposit. For Social Security and other beneficiaries who received the first round of payments via Direct Express, they will receive this second payment the same way.

Anyone who received the first round of payments earlier this year but doesn’t receive a payment via direct deposit will generally receive a check or, in some instances, a debit card. For those in this category, the payments will conclude in January. If additional legislation is enacted to provide for an additional amount, the Economic Impact Payments that have been issued will be topped up as quickly as possible.

For more details, please see the complete release using the link provided above. 

Additional Information 
NUFCU has received information indicating that ACH and payments by check are in process however, we do not have any information about when an individual payment will arrive and not all payments will arrive at the same time.   As noted in the release, individuals may check the status of their payment at IRS.gov/GetMyPayment 

Change In Account Since the Previous Payment

  • We CANNOT redirect the deposit to another account, even if that account is with the credit union.  Regulations require the funds to be returned if not deposited to where the IRS is directing the funds.
  • If the funds are returned, the member needs to refer to the IRS’s website for more information – https://irs.gov/eip

Filing for Unemployment Insurance

If you are filing for Unemployment Insurance, the following information will be needed on your application if you plan to have the funds deposited directly to your NUFCU account:
NUFCU
1720 P Street
Lincoln, NE 68508
Member #: XXXXXXXX
Indicate if you would like to deposit to Checking or Savings

If you do not know what your member number is, or would like to confirm, please call us at 402.472.2087 in Lincoln or 308.708.2777 in Kearney.

New loans, credit cards and deposit accounts are still available

Our member service officers are still working from their offices and can assist you with new account needs via the phone and using our online resources. For more information about applying for a loan, visit www.nufcu.org/loans. New members can open savings and checking accounts online by clicking here. Existing members can open a checking or money market account using the link within e-Teller.

Caring for members

As a member-owned cooperative, we are committed to help members with financial stress. If you have been financially impacted by the COVID-19 pandemic, we may be able to help. We are continuing to access assistance options, and will post updates to this page as we are able. If you are concerned about your ability to make payments to loans, please contact us at 402.472.2087 or at 800.875.5933 and ask to speak to a loan officer. We are prepared to review possible relief options. The credit union has a a debt counseling service available through GreenPath.

Good News: Temporary Changes to Savings Account Withdraw Limits. The Federal Reserve announced that they are waiving their limit of six convenience withdrawals per month from a savings accounts. The University of Nebraska Federal Credit Union is happy to see this suspension from the Federal Reserve. Members can now take advantage of this change to their share account and money market account.

Potential Scams

Also, be aware that scammers often follow the news headlines. Please be aware of potential scams related to COVID-19 and never give your debit/credit card numbers, personal information or online banking credentials over the phone or internet. Learn more at https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines

New information is coming out daily, so we will continue to monitor the CDC guidelines and include additional measures to support our employees and our members. Please continue to check our website for update information.

Thank you for your membership.