Mobile Banking FAQs

If I was an active NUFCU Mobile App user, how do I log in to the new mobile app for the first time?
There are a few steps you will need to take to access your accounts for the first time.

You can set up a new user name and password from our website or by using our new Mobile App.
In order to use the Mobile App, you will first need to download it from the App Store (Apple device user) or Google Play Store(Android device). Search for "University of Nebraska Federal Credit Union and download the app. Then, follow the steps below.

1. On the login screen enter your account number as your username. The password will be Welcome[last 6 digits of your social security number]! Example – Welcome123456!
2. Review and agree to the new terms and conditions.
3. It will then ask you to create a username and password. You may use the same username and password as you used on the old system IF it meets the requirements below. (See requirements below.)

Username requirements

  • Must be at least six characters long
  • Must contain at least one letter
  • Can contain letters, numbers and any of the following special characters: @$*_-=.! ~
  • Cannot contain any spaces

Password requirements

  • Must be between 8 and 32 characters
  • Must contain at least two of the three following categories:
    • Letters
    • Numbers
    • Any special characters
  • Cannot contain any spaces
  • Cannot contain the username
  • Passwords are case sensitive
  • Passwords do not expire
  • There is no policy about password reuse

4. Enter your phone number or email to receive a one-time verification passcode.

5. Enter your one-time verification passcode you received either by phone or through email. You will then have the option to register your device, allowing you to skip the process on that device in the future.

If I did not use e-Teller within the past year, how do I register to use the new Digital Banking services?
From the login screen on the app, tap the "Sign Up" link and follow the instructions. Note that you must enter the information for the Primary member on the account, not the joint owner. If you are unable to set up your access, you may need to call us to turn access on. 

What can I do if I forget my new password?
From the Login page on the app, click the "Forgot Login?" link. You can also call our call center at 402.472.2087 and we can reset your password.

Where do I find Bill Pay?
Once you login to your app, tap on the on the "Bill Pay" icon on the bottom of the screen.

How do I view recent transactions?
Recent transactions are easy to access. From your list of accounts, tap the account name or balance.

How do I set Notifications in the new system?
Tap the More icon at the bottom of the screen, then tap the Settings Icon at the top of the screen. Then select Push Notifications and choose the type of notification you want to receive. You can also use Online Banking to set up Text alerts.

How do I view check copies?
Using Online Banking (not the Mobile App) recent check copies can be found under "Additional Services" on the "Statements & Check Copy" link. Click on the "Checks" tab. If you need access to an older check copy, please complete the "Request Check Copy Form" found under "Forms" on the main menu and we will be glad to send that copy to you.

Change of Address or Email
If you need to update your address or email, tap on "More" and select "Contact Information Change Form". Complete the information and tap submit.

How do I pay my loan electronically?
The new digital banking system allows you to make a loan payment from another financial institution electronically. There is no fee to use this service. From the Accounts Screen of the Mobile App, tap the More Icon at the bottom of the screen and then tap the "Make A Payment Icon at the top of the screen. If you don't want to set up a username and password, select "Express Pay". If you want a username and password for this product select register and complete the set up process. Select the loan you'd like to pay.

OPTION 1:
Select "Card" then hit next. Make your loan payment with a debit card. Enter the card number and required information then tap on "Next".

OPTION 2:
Select "Bank Account". You will need to search for your financial institution if it is not listed as a choice. To verify the account information, the system will ask you to link to your other FI with your online credentials. This will satisfy the ID verification requirement. Complete the required information then tap on "Next".

Please note the payment could take 2 to 3 business days.

How do I move money from another financial institution to NUFCU?
The new digital banking system allows you to make move money from another financial institution electronically. From the Accounts screen, tap the More Icon at the bottom of the screen, then tap the "Move Money to NUFCU" icon at the top of the screen.

If you don't want to set up a username and password, select "Express Pay". If you want a username and password for this product select register and complete the set up process. Select the account where you'd like to have the funds deposited.

OPTION 1:
Select "Card" then hit next. Move money with a debit card. Enter the card number and required information then tap on "Next".

OPTION 2:
Select "Bank Account". You will need to search for your financial institution if it is not listed as a choice. To verify the account information the system will ask you to link to your other FI with your online credentials. This will satisfy the ID verification requirement. Complete the required information then tap on "Next".

Please note the payment could take 2 to 3 business days.

Can I use both Online Banking and the Mobile App?
Yes, you can set up a user name and password in either Online Banking or in the Mobile app and use it either place to access your accounts.

Cross Account Transfers
Online banking no longer has this feature. Please call us if you need access to multiple accounts under your main login.