Online Banking FAQs

Frequently Asked Questions

If I was an active e-Teller user, how do I log in to the new system for the first time?
There are a few steps you will need to take to access your accounts for the first time.


Step 1: Go to nufcu.org and locate the box that says “Access Your Accounts”. Enter your account number as your username.
The password will be Welcome[last 6 digits of your social security number]! Example – Welcome123456!

Step 2: Review and agree to the new terms and conditions.

Step 3: Digital banking will ask you to create a username and password. You may use the same username and password as you used on the e-teller system IF it meets the requirements below. (See requirements below.)

Username requirements

  • Must be at least six characters long
  • Must contain one letter
  • Can contain letters, numbers and any of the following special characters: @$*_-=.! ~
  • Cannot contain any spaces

Password requirements

  • Must be between 8 and 32 characters
  • Must contain at least two of the three following categories:
    • Letters
    • Numbers
    • Any special characters
  • Cannot contain any spaces
  • Cannot contain the username
  • Passwords are case sensitive
  • Passwords do not expire
  • There is no policy about password reuse


Step 4: Enter your phone number or email to receive a one-time verification passcode.

Step 5: Enter your one-time verification passcode you received either by phone or through email. You will then have the option to register your device, allowing you to skip the process on that device in the future.

If I did not use e-Teller within the past year, how do I register to use the new Online Banking service?
From the “Access Your Accounts” box on our website, nufcu.org, click the “Sign Up for Online Banking” link and follow the instructions. Note that you must enter the information for the Primary member on the account, not the joint owner.

What can I do if I forget my new password?
From the “Access Your Accounts” box on our website, click the “Forgot Your Password?” link. You can also call our call center and we can reset your password.

Where do I find Bill Pay?
Once you login to online banking click on the “Bill Pay” option on the main navigation.

How do I view recent transactions?
Recent transactions are easy to access. From list of accounts click “Quick Peek”, next to the balance. This shows the most recent transactions and also gives you a link to view up to 5 years’ worth of account history.

How do I set alerts in the new system?
You can find alerts in online banking under “My Settings”(top right corner of the page) “Other Settings”, “Alerts & Notifications”. Alerts will arrive by email or text depending on your preference. If you would like a balance alert each day, you can set up the alert for each day in the system.

How do I view my e-statements?
You can easily access past and current statements from the navigation menu under “Additional Service”. E-statements will arrive between the 5th to the 8th of each month. If you have opted for e-Statements only, you will receive an email notice when they are available.
If you receive paper statements and wish to receive only e-Statements, use the “Forms” link on the navigation bar and select the “Statement Delivery Preference”.  Select “e-statements” and complete the rest of the form.

How do I view check copies?
Recent check copies can be found under “Additional Services” on the “Statements” link.  Click on the “Checks” tab. If you need access to an older check copy, please complete the “Request Check Copy Form” found under “Forms” on the main menu and we will be glad to send that copy to you.

Change of Address or Email
If you need to update your address or email, click on “Forms” and select “Contact Information Change Form”. Complete the information and tap submit.

How do I pay my loan electronically?
The new digital banking system allows you to make a loan payment from another financial institution electronically. There is no fee to use this service. From the navigation menu select “Move Money” then click on “Make A Payment”. If you don’t want to set up a username and password, select “Express Pay”. If you want a username and password for this product select register and complete the set up process. Select the loan you’d like to pay.

OPTION 1:
Select “Card” then hit next. Make your loan payment with a debit card. Enter the card number and required information then tap on “Next”.

OPTION 2:
Select “Bank Account”. You will need to search for your financial institution if it is not listed as a choice. To verify the account information, the system will ask you to link to your other FI with your online credentials. This will satisfy the ID verification requirement. Complete the required information then tap on “Next”.
Please note the payment could take 2 to 3 business days.

How do I move money from another financial institution to NUFCU?
The new digital banking system allows you to make a deposit from another financial institution electronically. There is no fee to use this service. From the navigation menu select “Move Money” then click on “Move Money to NUFCU”. If you don’t want to set up a username and password, select “Express Pay”. If you want a username and password for this product select register and complete the set up process. Select the account you’d like to have the funds deposited.

OPTION 1:
Select “Card” then hit next. Move money with a debit card. Enter the card number and required information then tap on “Next”.

OPTION 2:
Select “Bank Account”. You will need to search for your financial institution if it is not listed as a choice. To verify the account information the system will ask you to link to your other FI with your online credentials. This will satisfy the ID verification requirement. Complete the required information then tap on “Next”.

Please note the payment could take 2 to 3 business days.

Can I use both Online Banking and the Mobile App?
Yes, you can set up a user name and password in either Online Banking or in the Mobile app and use it either place to access your accounts.

Cross Account Transfers
Online banking no longer has this feature. Please call us if you need access to multiple accounts under your main login.