Online Banking FAQs

Visit our website at nufcu.org. Click on "Access Your Accounts" from the menu. Then click on "enroll now". From there you will complete the information requested. Please remember the information requested is for the primary accountholder. 

As part of the enrollment process you will be required to set up a username and password. Please follow the instructions below.

Username requirements

• Must be at least six characters long
• Must contain one letter
• Can contain letters, numbers and any of the following special characters: @$*_-=.! ~
• Cannot contain any spaces

Password requirements

• Must be between 8 and 32 characters
• Must contain at least two of the three following categories:
• Letters
• Numbers
• Any special characters
• Cannot contain any spaces
• Cannot contain the username
• Passwords are case sensitive
• Passwords do not expire
• There is no policy about password reuse

Step 4: Enter your phone number or email to receive a one-time verification passcode.

Step 5: Enter your one-time verification passcode you received either by phone or through email. You will then have the option to register your device, allowing you to skip the process on that device in the future.

From the “Access Your Accounts” box on our website, click the “Forgot Your Password?” link. You can also call our call center and we can reset your password.

Once you login to online banking click on the “Bill Pay” option on the main navigation.

Recent transactions are easy to access. From list of accounts click “Quick Peek”, next to the balance. This shows the most recent transactions and also gives you a link to view up to 5 years’ worth of account history.

You can find alerts in online banking under “My Settings”(top right corner of the page) “Other Settings”, “Alerts & Notifications”. Alerts will arrive by email or text depending on your preference. If you would like a balance alert each day, you can set up the alert for each day in the system.

You can easily access past and current statements from the navigation menu under “Additional Service”. E-statements will arrive between the 5th to the 8th of each month. If you have opted for e-Statements only, you will receive an email notice when they are available.
If you receive paper statements and wish to receive only e-Statements, use the “Forms” link on the navigation bar and select the “Statement Delivery Preference”.  Select “e-statements” and complete the rest of the form.

Recent check copies can be found under “Additional Services” on the “Statements” link.  Click on the “Checks” tab. If you need access to an older check copy, please complete the “Request Check Copy Form” found under “Forms” on the main menu and we will be glad to send that copy to you.

If you need to update your address or email, click on “Forms” and select “Contact Information Change Form”. Complete the information and tap submit.

The new digital banking system allows you to make a loan payment from another financial institution electronically. There is no fee to use this service. From the navigation menu select “Move Money” then click on “Make A Payment”. If you don’t want to set up a username and password, select “Express Pay”. If you want a username and password for this product select register and complete the set up process. Select the loan you’d like to pay.

OPTION 1:
Select “Card” then hit next. Make your loan payment with a debit card. Enter the card number and required information then tap on “Next”.

OPTION 2:
Select “Bank Account”. You will need to search for your financial institution if it is not listed as a choice. To verify the account information, the system will ask you to link to your other FI with your online credentials. This will satisfy the ID verification requirement. Complete the required information then tap on “Next”.
Please note the payment could take 2 to 3 business days.

The new digital banking system allows you to make a deposit from another financial institution electronically. There is no fee to use this service. From the navigation menu select “Move Money” then click on “Move Money to NUFCU”. If you don’t want to set up a username and password, select “Express Pay”. If you want a username and password for this product select register and complete the set up process. Select the account you’d like to have the funds deposited.

OPTION 1:
Select “Card” then hit next. Move money with a debit card. Enter the card number and required information then tap on “Next”.

OPTION 2:
Select “Bank Account”. You will need to search for your financial institution if it is not listed as a choice. To verify the account information the system will ask you to link to your other FI with your online credentials. This will satisfy the ID verification requirement. Complete the required information then tap on “Next”.

Please note the payment could take 2 to 3 business days.

Yes, you can set up a user name and password in either Online Banking or in the Mobile app and use it either place to access your accounts.

Online banking no longer has this feature. Please call us if you need access to multiple accounts under your main login.