We want to alert all our members to a possible phishing attack. We've had a few members report that they received phone calls from our fraud department. The phone ID reads as if it came from the credit union - 402-472-2087. The caller is stating that they need to verify some suspicious charges on a card and read off the last four digits. Then the fraudster requests the member's 3-digit CVV2 from the back of the card. Please note, if our fraud center needs to contact you there will not be a live representative asking you questions. Below is what you will experience if our fraud center calls you. Please do not give your information over the phone as we will never ask you to supply your account number or card number if we initiate the phone call.
If you are suspicious of the caller, hang up and call us at 402.472.8782 or after hours at 800.417.4592.
Here is how it works:
*a text asking the cardholder to reply Y or N if the charge is valid (sent 24/7 if there is a mobile number set as the primary number)
*an email containing hyperlinks to click if the charges are valid or not (sent 24/7 if there is a valid email on file)
*an automated phone call between the times of 7am to 9pm, which does give the option to speak to a live representative.