Falcon Security

The University of Nebraska FCU uses a third party vendor to monitor for possible fraud using the Falcon Fraud Detection System. Falcon uses the most advanced neural network technology to examine real-time, incoming credit and debit authorizations for potential fraud. Using transaction, payment and other variables, in addition to “learned” individual cardholder behavior patterns, Falcon analyzes each authorization to determine the likelihood of fraudulent activity.

Here's How It Works

  1. When potential fraud is detected, you will receive an SMS message, or text alert, from the University of Nebraska FCU with the option to reply V if activity is valid, or F if activity is fraud. SMS messages are sent 24/7.
  2. If a response is not received back within 10 minutes from the SMS message, you will receive an email containing two links to verify the charges. If a response is not received back from the email within 5 minutes, a call from an auto dialer will be initiated as long as the contact window is from 8 am to 9 pm cardholder time. The call will ask to confirm or deny the activity as fraud. If the charges are unrecognized, a phone number will be provided so you may speak with a fraud analyst.
  3. If the auto dialer receives no response the system will leave a voice message.

Remember - our message will never ask for a PIN or account number.