The University of Nebraska FCU uses a third party vendor to monitor for possible fraud using the Falcon Fraud Detection System. Falcon uses the most advanced neural network technology to examine real-time, incoming credit and debit authorizations for potential fraud. Using transaction, payment and other variables, in addition to “learned” individual cardholder behavior patterns, Falcon analyzes each authorization to determine the likelihood of fraudulent activity.
Here's How It Works
- When potential fraud is detected, you will receive an SMS message, or text alert, from the University of Nebraska FCU (32874) with the option to reply YES if activity is valid, or NO if activity is fraud. SMS messages are sent 24/7.
- If a response is not received back within 20 minutes from the SMS message, you will receive a call from an auto dialer, as long as the contact window is from 8 am to 9 pm cardholder time. The call will ask to confirm or deny the activity as fraud. The call will also give the option of speaking to a fraud analyst. (*SEE BELOW)
- If the auto dialer receives no response the system will leave a voice message.
Remember - our message will never ask for a PIN or account number.
*The phone number for our Fraud Center is 1.800.417.4592. If you add this number to your phone contacts and label it "Fraud Center", it will display whenever you get a call from this number.